Some iPhone X devices have touchscreen problems

Getty  Carl Court

Getty Carl Court

Symptoms of this problem include a display, or parts of a display, that do not respond to touch and a display that reacts as if touched even if it is not.

A working iPhone X display.

Apple has determined that some iPhone X displays may experience touch issues due to a component that might fail on the display module. That includes Bloomberg's Mark Gurman, who reported on the issue yesterday and posted a video a year ago of his iPhone X screen woes. It might be worth your time checking out Apple latest service programs because you could be entitled to a no-cost fix. Specific units with 128GB or 256GB SSDs have a problem that could cause data loss and failure, so Apple says it will need to update firmware on the drives.

In the case of the iPhone X, Apple is offering free screen replacements for the faulty devices, while it is offering free repairs for the MacBook Pros.

If you've experienced any of this, Apple encourages you to find an authorized service provider, set up an appointment at an Apple Store or contact the company's technical support teams, who will assess the phone. Apple says that it "covers affected iPhone X devices for 3 years after the first retail sale of the unit". You can check if your model is eligible on the web, and get Apple to swap out the drive for you, again free of charge. Similar to the iPhone X, Apple will replace affected computers at no cost through its retail channels or an Authorized Service Provider.

If you're unsure whether or not your MacBook Pro is covered, you can enter its serial number on Apple's website to see if it is or isn't.

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