"He did not give me a clear reason for the refusal", Hall said.
She talked to 12 News about the incident making headlines-a transgender woman describing how a pharmacists at this CVS in Fountain Hills refused to fill her prescription for hormones.
"He did not give me a clear reason for the refusal", Hall wrote, "embarrassed and distressed, I almost started crying in the middle of the store", she continued.
Following the incident at CVS, Hall contacted her doctors who called the pharmacist but she says he refused to explain why he wouldn't fill the prescription.
When I got home, I called my doctor's office to explain what happened.
Hall, who says she will never return to that CVS as she never wants to see 'the pharmacist who discriminated against me, ' says she complained to both CVS and the Arizona State Board of Pharmacy.
Arizona is one of six states with "conscience clauses" to protect pharmacists who do not wish to fill prescriptions on moral or religious grounds, according to the National Women's Law Center.
CVS Health released a Friday statement apologizing for the pharmacist's conduct and clarifying that the pharmacist involved "is no longer employed by CVS" for violating company policies.
But Hall hit a roadblock when she visited the CVS in Fountain HIlls, Arizona, a suburb of Phoenix, and gave the attending pharmacist the three prescriptions prescribed by her doctor, according to her statement. Her doctor was able to get the prescription filled at a local Walgreens.
A transgender woman claims a CVS pharmacist refused to fill her hormone therapy prescription.
"Measures should be in place to ensure no other customer is humiliated like I was", she said.
People walk by a CVS pharmacy on 3rd Avenue in Manhattan.
An example of sex discrimination, according to an Obama administration training guide issued in 2016, would be a pharmacist not providing a flu vaccine to a woman and questioning her on her non-gender-conforming appearance.
"We also apologize for not appropriately following up on Ms. Hall's original complaint to CVS, which was due to an unintentional oversight, " the company said in its statement. "I was carrying my first prescriptions for hormone therapy", she writes on the ACLU's website.
Hall declined to take legal action against CVS after she received an apology.
'Obviously it's a sensitive matter, and we have to approach it delicately, ' he said.
ACLU Senior Staff Attorney Joshua Block said the assurances from the pharmacy chain are important at a moment in time when the Trump administration has signaled its intent to roll back health care protections for transgender and non-binary individuals. The pharmacist said it was against his personal beliefs.
'Our policy allows pharmacists to step away from filling a prescription for which they have a moral objection, ' they said in a tweet. "Is there a company policy that he refused to follow?" said Gibson.