Hall said even her doctor's office was unable to persuade the pharmacist to fill the prescription.
A transgender woman has spoken out after being denied access to her prescribed hormones by a pharmacist in Arizona. "I was finally going to start seeing my body reflect my gender identity and the woman I've always known myself to be".
Following the incident at CVS, Hall contacted her doctors who called the pharmacist but she says he refused to explain why he wouldn't fill the prescription.
DeAngelis said the pharmacist was no longer employed at CVS, but he would not clarify whether the pharmacist was sacked after the company learned about Hall's encounter. "He just kept asking, loudly and in front of other CVS staff and customers, why I was given the prescriptions".
"I almost started crying in the middle of the store". 'I felt like the pharmacist was trying to out me as transgender in front of strangers'. "Hilde said she was almost in tears by how the pharmacist was treating her, and no one should face that kind of judgment".
She said the pharmacist also refused to give back her prescription note, meaning she couldn't get it filled at another pharmacy.
The pharmacist reportedly also rejected her doctor's requests to transfer the prescription to another location.
An Arizona woman last month filed a complaint with the state pharmacy board after a Walgreens pharmacist in a Phoenix suburb refused to fill her miscarriage-related prescription on moral grounds, the Arizona Republic reported.
According to a blog post on the ACLU Arizona website, Hilde Hall of Fountain Hills went to her local CVS Pharmacy to get her hormone therapy prescription filled.
In an apology statement, CVS said the man's conduct "violated company policies and does not reflect our values or our commitment to inclusion, nondiscrimination and the delivery of outstanding patient care".
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"Measures should be in place to ensure no other customer is humiliated like I was", she wrote.
'CVS Health extends its honest apologies to Ms. Hall for her experience at our pharmacy in Fountain Hills, Arizona last spring, ' he added. "If CVS does not take steps, like written policies and employee training, to protect its transgender customers from discrimination, we may explore litigation".
The pharmacist allegedly refused to return the paper with the prescriptions.
DeAngelo added they were making arrangements Friday to speak with Hall.
"This was the first time that she was starting with this medication", said Steve Kilar with ACLU Arizona.
In April, the Trump administration said it planned to roll back a rule issued under former president Barack Obama that prevents doctors and hospitals from discriminating against transgender people.
Kilar said Hall's desire, as someone coming out as transgender, to make this incident public "really has been motivating".