Uber Shifts How it Handles Sex Assault Cases

Uber is making a major change

Uber is making a major change

After several high-profile scandals, Chief Executive Officer Dara Khosrowshahi, who took the top job in August previous year, has been unveiling several safety measures to restore Uber's brand and image.

The company will now allow victims to choose the venue in which they wish to address sexual assault allegations, whether that be in open court, mediation or arbitration.

"When it comes to sexual assault, sexual harassment, one of the things we learned is it's very important to make sure that survivors have control and agency, and we want to be able to give them the choice of form", West said Tuesday, only on "CBS This Morning".

West added that Uber will not require confidentiality provisions in any settlements.

The rideshare company said Tuesday it will no longer force into arbitration passengers who allege that they have been sexually assaulted or harassed by drivers - something Uber says was previously required under its terms of service.

CNN also contacted more than 20 police departments to obtain data on complaints that involved Uber and Lyft drivers and sexual assault.

Tony West, Uber's chief legal officer and former associate attorney general during the Obama administration, said the decision for survivors to tell their stories, if they choose, "ought to reside with the survivor".

Following CNN's investigation and the letter, Senator Richard Blumenthal, a Democrat from CT, challenged Uber's use of forced arbitration and in a letter to CEO Dara Khosrowshahi "respectfully requested" the company end the practice.

Also today Uber has announced that it will be publishing what it describes as a "safety transparency report" - which it says will include data on sexual assaults and "other incidents" that occur as a result of activity on its platform.

The company said it planned to publish the review after it completed a system for reporting incidents.

Uber is changing how it handles assault claims.

He also flags the problem of crimes of sexual violence being underreported. "We hope to open-source this methodology so we can encourage others in the ridesharing, transportation and travel industries, both private and public, to join us in taking this step".

However, in the end, Uber has decided it will go ahead and publish data. "We know that a project of this magnitude will take some time, but we pledge to keep you updated along the way".

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