Beyond that, it clearly violated Best Buy's guidelines on such reviews published on the site.
Huawei has officially been caught red-handed, having coerced subscribers of its Facebook page - which is 60,000 strong - by offering the chance to "beta-test" a Mate 10 Pro before the launch date. The leadership of Best Buy and other networks already aware of the fraud, and soon reviews on Huawei Mate 10 Pro will be deleted and the smartphone is likely to be removed from the directory, or its ratings will be lowered.
Reviews for the Huawei Mate 10 Pro began popping up on the Best Buy listing the day the company announced its Facebook competition.
Why do I need this, . well ive owned the mate 9 for close to two years having passed on all the [Samsung phones] and Pixels waiting on the.Huawei Mate 9/Successor. well here it is! While Huawei didn't tell people to leave 5-star reviews, that's what everyone did. In a note to Tom's Guide, a spokesperson told us that beta testers are only loaned devices that remain the property of Huawei. "However, we are working to remove posts by beta testers where it isn't disclosed they participated in the review program". That completely derailed Huawei's 2018 roadmap, leaving the company with a bunch of United States inventory and adverts, but without the support of the wireless carriers that traditionally sell 85% of the smartphones to consumers.
While Huawei did resort to such tactics and being the third-largest phone manufacturer in the world, you would honestly think that there would have been some creative path that the company's marketing team would have taken, Huawei has also provided its response on the latest accusations. Currently, there are over 100 fake 5-star reviews. Huawei's Customer Care team reportedly responded to that review, writing: "Thank you for your nice comments on the marvelous Mate 10 Pro". While there are reviews from beta testers with extensive knowledge of the product, they were in no way given monetary benefits for providing their honest opinions of the product.
While some shoppers prefer the flexibility of buying their phones unlocked, it's a challenge for device makers since the vast majority of consumers still get their devices through carriers.
"This phone is best!" A controversy over the veracity of user reviews isn't going to help Huawei get more of a foothold in the U.S. That fear has led to government pressure that has stopped both AT&T and Verizon from selling Huawei phones directly to consumers.