A top USA lawmaker, Republican Sen.
Apple said it will cut the price of a replacement for an out-of-warranty battery to $29 from $79 for an iPhone 6 or later.
"We've been hearing feedback from our customers about the way we handle performance for iPhones with older batteries and how we have communicated that process", Apple said in a statement posted to its website.
But Thune's biggest concern seems to be transparency.
"However, even if Apple's actions were indeed only meant to avoid unexpected shutdowns on older phones, the large volume of consumer criticism leveled against the company in light of its admission suggests that there should have been better transparency with respect to these practices", wrote Thune, according to Recode. Thune wrote in the letter.
He also wants to know if Apple notified consumers of the throttling feature in software updates, which slows the phone, and if customers had the option of declining the update. The company has until January 23rd to reply. It has also been revealed that Apple will be releasing an OS update this year that will give users more visibility into the health of their iPhone's battery.
Our goal is to deliver the best experience for customers, which includes overall performance and prolonging the life of their devices. Owners of the iPhone SE, iPhone 6, 6 Plus, 6s, 6s Plus, 7 or 7 Plus who suspect their battery might need replacing, should make a technical appointment, said iStore.
"A reliable source at an Apple Authorized Service Provider indicated that they recently received a package with dozens of replacement batteries, the majority of which were for iPhone 7 and iPhone 7 Plus models". The software was created to monitor for reduced peak power - a natural side-effect as lithium-ion batteries get older - that could cause problems if system-intensive apps and features demanded more from the iPhone's processor than there was power to deliver.
Reasons aside, Apple wasn't completely transparent with users and is now dealing with the consequences.