GameStop has now put the PowerPass feature temporarily on hold.
GameStop employees suggested that the company's old in-store computers might have caused the problem, according to Kotaku. It offers subscribers any used game in a store for six months in return for $60. Essentially, it turned your local GameStop into a video game library.
But according to a report from Kotaku, just days before the service's full launch on November 19th, GameStop has chose to "temporarily pause" the roll out of the new service.
GameStop's game subscription service is here, aaaand it's gone. "We feel this is the right thing to do for now to ensure we are able to provide our guests an exceptional service", GameStop told Kotaku. The PowerPass program was just way too advanced for them to handle, giving retail employees serious issues. If you planned on looking into PowerPass as a holiday gift, start looking elsewhere.
It's understandable for a new program to experience hiccups as it approaches its launch - that's what soft launches are for, after all. However, according to the wording in the statement that GameStop provided, it appears that at least some customers have been given early access to the service.
In a likely attempt to stem the tide of game downloads, GameStop has devoted more and more floor space in each store to physical geek culture goods like Funko Pop figurines and T-shirts.
The spokesperson continues on to state that guests who subscribed to the service can receive a full refund and pick out any pre-owned game for free. At the end of the six months, customers would be allowed to keep one of the games they had rented during that timespan.