With this new feature, users of the instant messaging app are allowed to select a conversation and pin it to the top of their chats, meaning the said chat will always be at the top when the WhatsApp app is opened.
According to WhatsApp, "With pinned chats, you never have to worry about scrolling through the long list of conversations to text your family members or your best friend".
Note: The feature is available on the latest version of WhatsApp.
So remember, in order to pin a chat, you will have to tap and hold on.
The new feature is hassle free and very simple to use. The pinned contacts are moved to the top of the chat window for quicker access. With the new feature, all you need to do is pin your preferred conversations right on top all other WhatsApp chats. Users will be able to see any new chats or conversations following the pinned chats. Then they can tap the pin icon at the top of the screen. The chat will remain at the top no matter what other messages you receive. To unpin it, long press the pinned chat and tap on the unpin button. You can have a maximum of 3 chats pinned. Only this time, select the chats you want to unpin. Once you do, you will find a new pin icon near the top of the screen.
WhatsApp is an extremely popular chat service across all platforms. That's not it, people have also suggested as to what feature they would like to see next on WhatsApp. This comes in as a handy tool when you have too many chats to scroll down and look for a specific piece of information.