IL bill would ban forcible removal of passengers after UAL incident

Family of Man Dragged Off Plane Speaks Publicly for 1st Time

Family of Man Dragged Off Plane Speaks Publicly for 1st Time

While United is modifying its policy when it comes to booking its own crew, it did not say if the policy of overbooking flights will be changed.

United Airlines and the city of Chicago have agreed to keep video and other records from a flight where a passenger who refused to give up his seat was dragged off the plane, the passenger's attorney said.

Days later Mr Munoz, who was facing calls to resign from online petitions that had received thousands of signatures, said he felt "shame and embarrassment" and vowed that it would never happen again. "This is one of our initial steps in a review of our policies in order to deliver the best customer experience", said United spokesperson Maggie Schmerin in a statement, as cited by CNN Money.

She also emphasized a previously announced change that law enforcement officials would no longer be asked to remove passengers who do not pose immediate security threats. Media coverage created a PR nightmare for the airline.

Dao suffered a severe concussion, broken nose, and lost two front teeth.

In an internal memo obtained Friday by The Associated Press, Delta said gate agents can offer up to $2,000, up from a previous maximum of $800, and supervisors can offer up to $9,950, up from $1,350.

The airline said it needed to make room for airline personnel after the plane had already been boarded, but when no one volunteered to give up their seat in exchange for compensation, passengers were selected at random.

Footage of the incident went viral, and United has since come under fire for how it responded.

By Tuesday, United's stock prices had plummeted, and Munoz issued a more humbled apology the same day.

The incident, which set off a public relations crisis for United, happened at Chicago O'Hare International Airport last Sunday. "They have treated us less than maybe we deserve".

Delta Airlines has increased the maximum amount of compensation the airline will offer passengers when reaccommodating travelers on overbooked flights.

Members of the U.S. Congress have also expressed concern, as U.S. House Representative Judy Chu, a Chinese American, has written both to the United Airlines and to the U.S. Department of Transportation demanding answers.

Latest News